Refunds & Cancellation
Last updated 17 August 2026
Application fee
Applying to be listed requires payment before the application is submitted for review. If your application is rejected, that payment is refunded in full to the original payment method.
Approved memberships
Once an application is approved and the listing goes live, the amount paid covers that membership period and is not prorated. Cancelling stops future charges; it does not refund the current period.
Cancelling
You can cancel at any time from your dashboard. Your listing stays visible through the end of the paid period, then comes down. No cancellation fee.
Billing errors
If you were charged in error — a duplicate charge, or a charge after a confirmed cancellation — email us within 60 days and we will refund it.
How to request a refund
Email billing@plumbb.builders from the address on the account with the charge date and amount. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days.