General support
Account access, using the directory, messaging a member, or anything that is not working the way it should.
support@plumbb.buildersContact
Talk to a person
Email is the fastest way to reach us. We answer during US business hours, Monday to Friday, and aim to reply within one business day.
Membership & billing
Plan changes, invoices, cancellation, and refund questions. Include the business name on the listing so we can find the account.
billing@plumbb.buildersReport a listing
A badge, license number, or claim that looks inaccurate. Include the listing name and what you believe is wrong — we re-review the documents behind it.
trust@plumbb.buildersPress & partnerships
Media requests, trade school partnerships, and veteran service organizations.
hello@plumbb.buildersBefore you write
Most questions are already answered on the FAQ. If you are waiting on an application, check its status page first — approvals, information requests, and rejections all show there.
Hiring a pro
We do not quote, schedule, or dispatch work. To reach a business, open its listing in the directory and message the owner directly — they reply to you, not through us.